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Soft Skills of a Technical Writer

What soft skills should technical writers have when they start their career? Linguistic and technical understanding is important in our profession. So are the soft skills - just like in any other job. more ...

RDF is not XML – RDF serialization and iiRDS metadata

The world of technical writing loves XML. Its document type definitions are the foundation of structured authoring. XML and the underlying schemas structure the content of our information products. The benefits are twofold. Content is consistently structured and easy to read. Authors have an easier time writing the content. The structure provides guidelines for authoring. more ...

How to become a technical writer – Confessions of a former translator

A former translator, I worked the first seven years of my professional life in the translation industry, in various positions. While I learned a lot from this experience, it also left me, as a writer, frustrated. Translators are chained to their source text and writing the words of others in another language, usually focusing on what their clients want. more ...

tekom impressions part 2: API documentation and the VUKA world

Daniela Herbold and Ulrike Parson write about better API documentation and solutions for innovative human resources management. more ...

Impressions from tcworld 2017

Part 1: Improvisation, fluff hunt, and videos for technical documentation. more ...

Software Documentation in Open Space at seacon 2013

Last week, I attended seacon 2013, the software developers’ conference for northern Germany: great speeches, fast-paced pecha kucha presentations – and two open space discussion slots. The participants selected the topics for the slots. It took me a little bit of courage to suggest my favorite topic: technical documentation or, to be more precise, “How much documentation do agile projects need?”

I needn't have worried. Not only did many people attend. We also had a lively discussion that led to amazing results. Let’s see what we got:

What kind of software documentation do you write?

  1. Test documentation. Tests perfectly display the behavior that is expected of the software. In behavior driven development, scenarios are the basis for automatic tests. They are already considered meaningful documentation.
  2. Requirement specification, for example, as user stories
  3. Architecture documentation
    • Most importantly, we need to document software design decisions so that we can later refer to them. Example: Why did we select that algorithm, why did we do the implementation that way? Easy to document in a wiki.
    • It’s a huge effort to manually keep models and UML diagrams up-to-date. If possible, generate the diagrams automatically, class diagrams, for example.
    • Arc24 is known, but most of the participants do not document so comprehensively.
  4. Source code comments. Here we heard many different opinions. Some thought that classes and methods do not need to be commented if you use descriptive names and naming conventions. Others considered code comments necessary. Everyone agreed on the following:
    • Define naming conventions and stick to them. This way you get names that are consistent and descriptive. Adjust names to domain language.
    • Document external APIs, which means that you will usually also write code comments.
    • Use source code comments only if necessary (minimalistic approach).
  5. User documentation
    • User documentation must be based on user tasks. That is why user stories are so perfectly suited as the basis of user manuals.
    • Technical writers write documentation for users, administrators, and software engineers. They should be part of the interdisciplinary scrum team. Among many other things, they can define terminology and standardize terms and structures.

When do you write documentation?

  • Write and update documentation during the project
  • Include documentation in the definition of done so that it becomes part of the development process.
  • At the end of the project, update the documentation so that it reflects the final development status.

How do you write documentation and which tools do you use?

  • Documentation must be written for a target group. It should be tailored for the software engineer, the tester, or the end user. Select content and type accordingly.
  • Documentation must be minimalistic.
  • Only high-quality and up-to-date documentation is useful. Documentation represents a business value.
  • Some use wikis for documentation and scenarios. Examples are MediaWiki, Semantic MediaWiki, and Confluence. Yet, diagrams can often not be inserted directly into wikis. They have to be created with different tools and later be imported as images (png, for example).  It is difficult to keep two versions in-synch. A possible solution: Signavio can embed BPMN diagrams in Confluence, for example.
  • Some solely use UML tools to keep all information in one source.

Seacon2013

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