Almost all organizations develop their own terminology. Using terminology consistently prevents misunderstandings and simplifies communication, marketing, and documentation. It also convinces the customer and strengthens the organization's market position. After all, it is the market leader who determines which terms competitors use.
For managing comprehensive terminology, organizations employ terminology management systems. Yet, choosing a system can be difficult. There are quite a number of software solutions available. They all come with different features and in different price categories. Ann-Cathrin Mackenthun, technical writer and terminology expert at parson communication, has done some research. In her knowledge base article, she outlines important factors that an organization should consider before introducing a terminology management system.