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Vocational Training for Technical Communicators. How Does it Work?

Anja Schiel, trainee, and Ulrike Parson, CEO of parson AG, offer their insights into the vocational training for technical communicators. more ...

Make Technical Documentation Intelligent - From Content Management to Content Delivery

In this article, Martin Kreutzer and Ulrike Parson describe how you fill content-delivery portals with intelligent information so that users quickly get the right answers to their questions. more ...

parson's mentoring program

You sent the job application and the interview went well. Now comes your first day at work. Everything is strange: colleagues whose names you immediately forget, business processes, the ERP system. Even the coffee machine doesn't work right away. And where was that meeting room again? more ...

A year in London. I am not just missing my sock

May I present Parsons Green in London? I think it's a perfect name for a London parson branch. That branch is not planned yet, but a bit of parson is actually in London at the moment. Me. more ...

Recommend+To? A Clear Recommendation

In technical documentation, we avoid recommendations. They rarely help the reader: The producer recommends ultra-light power cells. Why? What happens if I use others? more ...

Can Wikis be Used for Technical Documentation?

The results of Britta Görs' interesting survey are out. Her central question was: Is a wiki suited for technical documentation?

The answer is ambiguous. Two thirds of the 70 technical writers, who participated in the survey, stated that they primarily use a wiki for knowledge management. Only 12 percent use the wiki as a content management system for creating external documentation, but 22 percent create internal documentation in a wiki. Almost wo thirds disagreed with the statement that "a wiki is never finished, so it is not suited for technical documentation".

Almost all (90 %) agreed: A wiki is the ideal tool for collaborating and exchanging information. But when it came to the following statement: "The customer can comment on the documentation in the wiki", only 24 percent agreed and, interestingly enough, almost the same number of participants (33 percent) disagreed.

Check out the results of the survey (in German) here:

Survey analysis part 1: http://www.brittagoers.de/umfrageauswertung_wiki/

Survey analysis part 2: http://www.brittagoers.de/umfrageauswertung-ein-wiki-in-der-technischen-dokumentation-geht-das-teil-2/

For more information about wikis and how they can be used effectively, refer to our knowledge base:

 

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