Can Wikis be Used for Technical Documentation?

The results of Britta Görs' interesting survey are out. Her central question was: Is a wiki suited for technical documentation?

The answer is ambiguous. Two thirds of the 70 technical writers, who participated in the survey, stated that they primarily use a wiki for knowledge management. Only 12 percent use the wiki as a content management system for creating external documentation, but 22 percent create internal documentation in a wiki. Almost wo thirds disagreed with the statement that "a wiki is never finished, so it is not suited for technical documentation".

Almost all (90 %) agreed: A wiki is the ideal tool for collaborating and exchanging information. But when it came to the following statement: "The customer can comment on the documentation in the wiki", only 24 percent agreed and, interestingly enough, almost the same number of participants (33 percent) disagreed.

Check out the results of the survey (in German) here:

Survey analysis part 1: http://www.brittagoers.de/umfrageauswertung_wiki/

Survey analysis part 2: http://www.brittagoers.de/umfrageauswertung-ein-wiki-in-der-technischen-dokumentation-geht-das-teil-2/

For more information about wikis and how they can be used effectively, refer to our knowledge base:

 

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