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Check if or check that? Or: Have you tried turning if off and on again?

How often do we read or write that we should check something? Example: "Check if the computer is connected to power." Clear message, no misunderstanding. But what if it says: "Check that the computer is connected to power." more ...

Ten questions for Ines Lasch, intern at parson

Ines Lasch just finished her vocational training as a technical writer and is doing an eight-week internship at parson. We asked her ten questions. more ...

Vocational Training for Technical Communicators. How Does it Work?

Anja Schiel, trainee, and Ulrike Parson, CEO of parson AG, offer their insights into the vocational training for technical communicators. more ...

Make Technical Documentation Intelligent - From Content Management to Content Delivery

In this article, Martin Kreutzer and Ulrike Parson describe how you fill content-delivery portals with intelligent information so that users quickly get the right answers to their questions. more ...

parson's mentoring program

You sent the job application and the interview went well. Now comes your first day at work. Everything is strange: colleagues whose names you immediately forget, business processes, the ERP system. Even the coffee machine doesn't work right away. And where was that meeting room again? more ...

Can Wikis be Used for Technical Documentation?

The results of Britta Görs' interesting survey are out. Her central question was: Is a wiki suited for technical documentation?

The answer is ambiguous. Two thirds of the 70 technical writers, who participated in the survey, stated that they primarily use a wiki for knowledge management. Only 12 percent use the wiki as a content management system for creating external documentation, but 22 percent create internal documentation in a wiki. Almost wo thirds disagreed with the statement that "a wiki is never finished, so it is not suited for technical documentation".

Almost all (90 %) agreed: A wiki is the ideal tool for collaborating and exchanging information. But when it came to the following statement: "The customer can comment on the documentation in the wiki", only 24 percent agreed and, interestingly enough, almost the same number of participants (33 percent) disagreed.

Check out the results of the survey (in German) here:

Survey analysis part 1: http://www.brittagoers.de/umfrageauswertung_wiki/

Survey analysis part 2: http://www.brittagoers.de/umfrageauswertung-ein-wiki-in-der-technischen-dokumentation-geht-das-teil-2/

For more information about wikis and how they can be used effectively, refer to our knowledge base:

 

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