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The parson mug prize draw #4. Congratulations to the winners

In which city was the parson mug photographed, we asked at the beginning of September. more ...

Flipped Classroom: Make Your Training More Efficient

Paying attention to students with different skill levels requires much time during onsite training. Students with more knowledge can get bored easily. Vice versa, students with less knowledge may get overwhelmed. more ...

The parson mug prize draw #4

The parson mug found its way to another city. This time, our red frequent traveler ended up in the western hemisphere. more ...

Is DITA working for you? Results from the DITA Satisfaction Survey 2017

How satisfied are adopters with DITA? Technical communication professionals working at 250 companies around the world have taken part in the DITA Satisfaction Survey 2017 so far. The preliminary results have now been published. more ...

The Core of Intelligent Information - Metadata

The new tekom blog is all about intelligent information. The blog brings together experts from related fields to explore the various aspects of the design and development of intelligent technologies. more ...

Can Wikis be Used for Technical Documentation?

The results of Britta Görs' interesting survey are out. Her central question was: Is a wiki suited for technical documentation?

The answer is ambiguous. Two thirds of the 70 technical writers, who participated in the survey, stated that they primarily use a wiki for knowledge management. Only 12 percent use the wiki as a content management system for creating external documentation, but 22 percent create internal documentation in a wiki. Almost wo thirds disagreed with the statement that "a wiki is never finished, so it is not suited for technical documentation".

Almost all (90 %) agreed: A wiki is the ideal tool for collaborating and exchanging information. But when it came to the following statement: "The customer can comment on the documentation in the wiki", only 24 percent agreed and, interestingly enough, almost the same number of participants (33 percent) disagreed.

Check out the results of the survey (in German) here:

Survey analysis part 1: http://www.brittagoers.de/umfrageauswertung_wiki/

Survey analysis part 2: http://www.brittagoers.de/umfrageauswertung-ein-wiki-in-der-technischen-dokumentation-geht-das-teil-2/

For more information about wikis and how they can be used effectively, refer to our knowledge base:

 

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