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Check if or check that? Or: Have you tried turning if off and on again?

How often do we read or write that we should check something? Example: "Check if the computer is connected to power." Clear message, no misunderstanding. But what if it says: "Check that the computer is connected to power." more ...

Ten questions for Ines Lasch, intern at parson

Ines Lasch just finished her vocational training as a technical writer and is doing an eight-week internship at parson. We asked her ten questions. more ...

Vocational Training for Technical Communicators. How Does it Work?

Anja Schiel, trainee, and Ulrike Parson, CEO of parson AG, offer their insights into the vocational training for technical communicators. more ...

Make Technical Documentation Intelligent - From Content Management to Content Delivery

In this article, Martin Kreutzer and Ulrike Parson describe how you fill content-delivery portals with intelligent information so that users quickly get the right answers to their questions. more ...

parson's mentoring program

You sent the job application and the interview went well. Now comes your first day at work. Everything is strange: colleagues whose names you immediately forget, business processes, the ERP system. Even the coffee machine doesn't work right away. And where was that meeting room again? more ...

tekom Conference 2014: Paradigm Shift in eLearning

Again, the "English talks" were of the highest quality. I especially liked Ray Gallon's presentation about "mLearning, eLearning, and User Assistance".

Ray Gallon spoke about paradigm shifts –  from instructor-led classroom sessions to modern learning methods. Social communities play an important role here. The students want to share knowledge and they also want to set the pace and determine the contents of their traning. Modern eLearning tools and methods make that possible. One of these methods is the "flipped classroom": The students are not taught in class but study the course material at home. Back in class, they practice and get support from the coach. This method is particularly well suited for procedural information as during practice, procedures are better remembered. And this is where the coach can support the student best.

More information about the talk.

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