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Check if or check that? Or: Have you tried turning if off and on again?

How often do we read or write that we should check something? Example: "Check if the computer is connected to power." Clear message, no misunderstanding. But what if it says: "Check that the computer is connected to power." more ...

Ten questions for Ines Lasch, intern at parson

Ines Lasch just finished her vocational training as a technical writer and is doing an eight-week internship at parson. We asked her ten questions. more ...

Vocational Training for Technical Communicators. How Does it Work?

Anja Schiel, trainee, and Ulrike Parson, CEO of parson AG, offer their insights into the vocational training for technical communicators. more ...

Make Technical Documentation Intelligent - From Content Management to Content Delivery

In this article, Martin Kreutzer and Ulrike Parson describe how you fill content-delivery portals with intelligent information so that users quickly get the right answers to their questions. more ...

parson's mentoring program

You sent the job application and the interview went well. Now comes your first day at work. Everything is strange: colleagues whose names you immediately forget, business processes, the ERP system. Even the coffee machine doesn't work right away. And where was that meeting room again? more ...

DITA, Flare, and the Museum of User Assistance

This year's conference for user assistance professionals, the UA Europe, took place in Southampton, UK.

The weather in South England was pleasant and so was the atmosphere at the conference. Its participants came from all over the world. It met colleagues from Scandinavia, New Zealand, Poland, Hungary, Germany, and the US.
 
As every year, Matthew Ellison performed his pre-conference survey about the tools and technologies used for technical documentation. The results were surprisingly different from the ones of the survey presented by tekom (European Association for Technical Communication)* at the last spring conference. According to the UA Europe survey, more than 20 % of the participants name DITA as their technology of interest, and about 32 % use MadCap Flare.

UAEurope Technology2015 UAEurope Tools2015
Formats and tools in technical documentation. © UA Europe


Memories were evoked at the Museum of User Assistance. Do you remember how Windows 3.1.1 worked? You could have (re-)learned it there.

UAEurope museumMuseum of user assistance

The UA Europe 2016 will take place in Budapest in Hungary from June 9-10. I already look forward to it.

Tags: DITA

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