The parson mug prize draw #6

Travelling is fun but can be exhausting. That‘s why the parson mug decided to spend a few days on the beach. more ...

A year in London. I am not just missing my sock

May I present Parsons Green in London? I think it's a perfect name for a London parson branch. That branch is not planned yet, but a bit of parson is actually in London at the moment. Me. more ...

Recommend+To? A Clear Recommendation

In technical documentation, we avoid recommendations. They rarely help the reader: The producer recommends ultra-light power cells. Why? What happens if I use others? more ...

iiRDS – How a Novice Sees the Information Delivery Standard

Lately, the newly developed tekom standard iiRDS has gained quite some attention. The next exciting step will be the release of version 1.0, which will be released soon. Requesting and delivering intelligent information as a standardized approach between individual enterprises is a pioneering step in the Internet of Things – but let’s rewind a little. more ...

Pets at the office. Part I: Molly

The atmosphere at our office is always good, but when Molly is there, it gets even better. Molly is good for us. more ...

Say it with pictures

What comes to your mind when you see a picture of an umbrella? I think of a typical rainy day in Hamburg. In India, this image could trigger a completely different response  bad memories of the colonial era.

Fotolia Regenschirm© Janis Abolins -

Images in technical documentation show our readers which button to click, which pane to select, and which cable goes in which socket. With a screenshot or illustration, we can often explain more than with a long, descriptive text.

When we use images in documentation, we have to consider our target audience. Could our readers interpret an image differently, like in the example above? Could the image cause an unwanted reaction?

Images are important for international audiences. It's  not always given that the language of the documentation is also the native language of the reader. Images increase comprehensibility, warn against danger, or help avoid mistakes.

In the new knowledge base article "Visualize information - say it wit pictures", Katrin Mehl and Elisabeth Fischer show how we can create a good and meaningful image, explain the different depiction types, and point out possible obstacles.


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