Ulrike Parson gives a talk on "How to become a successful knowledge manager" at the annual UA Europe conference.
UA Europe is a conference for technical communicators that focuses on software user assistance and online Help. This year's conference takes place from June 4-5, 2015 in Southampton, UK. More.
June 5, 2015, 9:00-9:45 a.m.: Ulrike Parson "How to become a successful knowledge manager"
The way companies manage their knowledge has become one of the decisive success factors. Companies need to take care of their intellectual capital, just like they do of their financial capital. But what does it mean to “manage” knowledge? Do we need to write everything down, document processes, tools, and tasks? Do we need to get endless training? No, knowledge management means to consciously select and use methods that fit your company, your situation, and your needs. These methods need to make sure that knowledge is made explicit and available to all employees, and that this knowledge is actually used in the end—in the daily tasks and procedures. Because knowledge is only generated by applying it, because knowledge is the only resource that increases with use.