Newsletter gdslive 2026

Dear readers,

On May 20, 2026, the technical communication and information development community will meet in Düsseldorf for gdslive 2026.

This event brings together experts from industry, technical documentation, service, and development to discuss the latest developments in digital information architectures, AI-supported content processes, structured content, and intelligent information systems.

Topics of discussion will include:

• How technical documentation, service, and product information can be more closely integrated
• What role AI and automation play in content processes
• How structured data, knowledge graphs, and intelligent information systems enable new forms of information delivery
• And how companies can prepare content so that it effectively supports self-service, portals, and digital assistants

In addition to practice-oriented presentations, gdslive offers space for exchange, new perspectives, and concrete approaches to further developing modern content and information strategies.

Take advantage of our partner ticket allocation. You will find the link at the end of this newsletter.

Our contribution: Self-service requires intelligent information

The shortage of skilled professionals and demographic change are significantly increasing the pressure on service organizations. At the same time, customers’ expectations for fast, precise, and always available support continue to rise.

In her presentation, Ulrike Parson, CEO of parson AG, explains why self-help and self-service offerings only work when the underlying information base is sound — and what strategic role technical communication plays in this context.

The presentation focuses on three key questions:

• Why self-help and self-service are becoming critical success factors for service and sales
• What role intelligent, structured information from technical communication plays
• How content must be prepared specifically for portals and chatbots so that it actually supports users in operation and troubleshooting

This is not about buzzwords, but about robust information architectures, structured content, and a consistent focus on concrete usage scenarios.

Exclusive partner ticket allocation

As a partner of gds GmbH, we have an exclusive ticket allocation: We are able to offer up to 10 tickets to our customers at a special price of €98.00 per ticket.

Make sure to decide quickly. You will find the registration link here.