Watch closely – The magic of Chatbots
We've been watching chatbots closely. Because what may seem like magic is actually clever technology. Most companies communicate via social media by now. And while using chatbots in social media is still somewhat unusual, that in itself is no reason for applause. more...
tcworld conference report part 4: About a terminology workshop and error messages that don't scare us
In our last report about the tcworld conference 2019 we talk about an enlightening terminology workshop and error messages that scare us. more...
Is AI a chance or a threat for technical communicators?
The phrase artificial intelligence (AI) is a mystery. Everyone immediately associates something with it, but the ideas are rarely identical. more...
Jumping in at the deep end. tcworld conference report part 2
I'm an old hand at the tcworld conference and shouldn't be too excited when giving a talk. But when Dieter Gust and I brought our crackpot idea to the stage, the documentation trend slam, I started to feel queasy. more...
When three technical communicators go out to dinner. tcword conference report, part 1
When three technical communicators go out to eat at an Italian restaurant after an inspiring but exhausting day at the tcworld conference, the following can happen. more...