Graphics and screenshots are a popular way of making text-heavy documents lighter, more attractive and, most importantly, easier to understand. But does this visual information really help a user to better understand the text? more...

Digital training courses become more and more popular. In times of COVID-19 and home office, many training providers are switching to digital learning. For the  Milleninials, the generation Y, growing up in a digital environment, digital learning is quite natural anyway. But does digital learning really only offer advantages compared to traditional classroom training? Which methods does digital learning  offer? And what exactly is blended learning?

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The ongoing digitization of business requires us to rethink how we deliver user information. Technical documentation with hundreds of pages within one document is no longer viable. Today, we must deliver small content modules that show only the content that users need at a particular moment in time and in a particular context. Users need intelligent content or intelligent information instead of documentation. more...

Digitalization is increasing the need for software documentation. This article provides an overview of the characteristics of software documentation and is geared toward beginners. We will try to give an answer to the question what good software documentation is and what technical authors need to know to create it. more...

More and more companies are adding chatbots to their range of services. Can technical documentation content be reused to feed these chatbots? And if so, what is the best way to prepare the content for this reuse? more...