More and more companies are adding chatbots to their range of services. Can technical documentation content be reused to feed these chatbots? And if so, what is the best way to prepare the content for this reuse? more...

Digitalization is increasing the need for software documentation. This article provides an overview of the characteristics of software documentation and is geared toward beginners. We will try to give an answer to the question what good software documentation is and what technical authors need to know to create it. more...

Digital transformation is not limited to changing production processes and automating workflows. It affects many areas of society. This also radically changes the work of technical communicators. more...

The world of technical writing loves XML. Its document type definitions are the foundation of structured authoring. XML and the underlying schemas structure the content of our information products. The benefits are twofold. Content is consistently structured and easy to read. Authors have an easier time writing the content. The structure provides guidelines for authoring. more...

The beginning is decisive to the success of any project. This is why a kick-off meeting is always the first step in the common project planning path. It’s an opportunity for all project participants to get to know each other and discuss the following points. more...