Metadata has led to a paradigm shift in technical communication. Component content management systems (CCMS) are no longer at the start of all processes. That role has shifted to metadata. more...

There were many discussions at the conference about the new digital format of the tcworld conference. I thought it was great and I pay my respects to tcworld! more...

The ongoing digitization of business requires us to rethink how we deliver user information. Technical documentation with hundreds of pages within one document is no longer viable. Today, we must deliver small content modules that show only the content that users need at a particular moment in time and in a particular context. Users need intelligent content or intelligent information instead of documentation. more...

Digitalization is increasing the need for software documentation. This article provides an overview of the characteristics of software documentation and is geared toward beginners. We will try to give an answer to the question what good software documentation is and what technical authors need to know to create it. more...

I'm an old hand at the tcworld conference and shouldn't be too excited when giving a talk. But when Dieter Gust and I brought our crackpot idea to the stage, the documentation trend slam, I started to feel queasy. more...