Ulrike Parson is the founder and CEO of parson AG. Ulrike’s areas of expertise are content strategy, intelligent content, and developer documentation. She is acting chair of the iiRDS Steering Committee.
The ongoing digitization of business requires us to rethink how we deliver user information. Technical documentation with hundreds of pages within one document is no longer viable. Today, we must deliver small content modules that show only the content that users need at a particular moment in time and in a particular context. Users need intelligent content or intelligent information instead of documentation. more...
Digitalization is increasing the need for software documentation. This article provides an overview of the characteristics of software documentation and is geared toward beginners. We will try to give an answer to the question what good software documentation is and what technical authors need to know to create it. more...
I'm an old hand at the tcworld conference and shouldn't be too excited when giving a talk. But when Dieter Gust and I brought our crackpot idea to the stage, the documentation trend slam, I started to feel queasy. more...
Digital transformation is not limited to changing production processes and automating workflows. It affects many areas of society. This also radically changes the work of technical communicators. more...
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