Online presentation with Ulrike Parson on Content Delivery and iiRDS on September 12, 2019

Intelligent information is now available in documentation, marketing, and service. Intelligent information complements smart applications, components, and systems. And just like services and components in Industry 4.0 environments, intelligent information must be interlinked. But the switch to intelligent information can be elaborate. more...

The ongoing digitization of business requires us to rethink how we deliver user information. Technical documentation with hundreds of pages within one document is no longer viable. Today, we must deliver small content modules that show only the content that users need at a particular moment in time and in a particular context. Users need intelligent content or intelligent information instead of documentation. more...

With this partnership, we can contribute our expertise in the areas of structured documentation and content strategy and support our customers even better with modern content solutions. more...

More and more companies are adding chatbots to their range of services. Can technical documentation content be reused to feed these chatbots? And if so, what is the best way to prepare the content for this reuse? more...

We've been watching chatbots closely. Because what may seem like magic is actually clever technology. Most companies communicate via social media by now. And while using chatbots in social media is still somewhat unusual, that in itself is no reason for applause.  more...