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Knowledge base

Flipped classroom is a form of blended learning that lets you organize your training differently.

Organizations can benefit from consistent terminology in many ways. Communication between departments and customers improves, misunderstandings diminish, and the product brand strengthens. Consistent terminology is also the foundation for controlled authoring. Instruction manuals become more comprehensible and customer-friendly, translation costs decrease, and technical writers have more time for other tasks.

Technical Writers translate complex technical product or service information into understandable and accessible user information. They act as mediators between product developers and users. Auntie Else’s conclusion was not that far-fetched, after all. We are translators. However, we do not translate from one language into another but from one specialist language into a non-technical and clear language. That’s often not as easy as one might think, initially.

A guest article by Stephanie Steinhardt

When asking software engineers about API documentation, you soon find out that there are two groups. The first group is convinced that good code does not require any explanation. Members of the second group frequently read documentation and even enjoy writing it. You also find out that software engineers have completely different opinions and approaches when it comes to the layout, presentation, and contents of a perfect API documentation.

When you write technical documentation, you manage a great deal of knowledge. Technical communicators evaluate and apply domain knowledge every day. For that, skills in knowledge modeling are extremely useful.

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