Topic-based information architecture and online help for SICK AG

Digitalization is increasing the need for software documentation. This article provides an overview of the characteristics of software documentation and is geared toward beginners. We will try to give an answer to the question what good software documentation is and what technical authors need to know to create it. more...

The world is becoming more digital and more companies are adding software to their product portfolios. But how do we write documentation for software? more...

The key topic of the tekom spring conference from 21-22 March 2019 is "Information between man and machine". We will contribute two presentations. more...

Anna M. is a software engineer. She has just started working for a company that develops custom add-ons for an out-of-the-box financial software solution. For developing the add-ons, Anna is supposed to use the API of the software. Little does Anna know about the API's structure, its interfaces, and its functionality. more...

In agile software development we no longer create lengthy functional specifications or product requirements. We write our requirements as short user stories that could easily fit on a note card or a beer mat. Software requirements on a beer mat? How can they possibly make sense to the developer or the technical writer? more...