All entries for Chatbots
White paper “Artificial Intelligence in technical communication: application, opportunities, risks, and how it will change our profession”
Artificial Intelligence (AI) is revolutionizing the world, including the world of technical communication. Never has it been so easy to automatically create or edit text and images with the help of generative AI such as ChatGPT. What does this mean for the field of technical communication and the technical writing community? What are the opportunities and risks? more...
White paper “Artificial Intelligence in technical communication: application, opportunities, risks, and how it will change our profession”
Artificial Intelligence (AI) is revolutionizing the world, including the world of technical communication. Never has it been so easy to automatically create or edit text and images with the help of generative AI such as ChatGPT. more...
DITA, chatbots, northern lights: Meet us at DITA Europe in Helsinki from February 12-13, 2024
We are looking forward to DITA Europe in Helsinki and hope to see some northern lights! more...
How to feed a chatbot with your documentation content
The goal of my master’s thesis was to research whether chatbots as a user assistance could be made accessible for technical documentation content, and to which end chatbots can be used for product support, more specifically for troubleshooting for technical documentation. more...
Chatbots for customer service: BOTfriends und parson start cooperation
With the Conversational AI Platform BOTfriends X, BOTfriends offer a platform for creating chatbots. parson is now a solution partner of BOTfriends. This allows us to support our customers in providing the content of their technical documentation in an intelligent chatbot. more...