All entries for Chatbots

In an expert interview with plusmeta, Ulrike Parson talks about the role of chatbots in technical communication and the importance of metadata for their successful implementation. read more

AI has undergone remarkable development in recent years. Especially in the areas of customer support and knowledge management, AI has the potential to make processes more efficient and improve the user experience. But what does this look like in practice? What approaches are there and what are the potential hurdles in implementing AI tools? 

Learn more about this and more in our webinar on September 12, 2024 from 10:00 - 11:00 a.m. with our experts Roman Senger, Channel Sales Manager at Empolis, and Ulrike Parson, CEO of parson AG. read more

For suppliers and for users of technical equipment, processes, or systems, technical documentation is critical f. But what exactly is technical documentation? When do we need it and when is it even mandatory? How can you efficiently create high-quality technical documentation as a manufacturer? This article will answer these questions. read more

Artificial Intelligence (AI) is revolutionizing the world, including the world of technical communication. Never has it been so easy to automatically create or edit text and images with the help of generative AI such as ChatGPT. What does this mean for the field of technical communication and the technical writing community? What are the opportunities and risks? read more

Artificial Intelligence (AI) is revolutionizing the world, including the world of technical communication. Never has it been so easy to automatically create or edit text and images with the help of generative AI such as ChatGPT. read more