Knowledge base articles
The roles of standards and governance in engineering content. Why standards for multichannel distribution are more beneficial than you think
The ongoing digitization of business requires us to rethink how we deliver user information. Technical documentation with hundreds of pages within one document is no longer viable. Today, we must deliver small content modules that show only the content that users need at a particular moment in time and in a particular context. Users need intelligent content or intelligent information instead of documentation. Read more
Software documentation, a strange new world?
Digitalization is increasing the need for software documentation. This article provides an overview of the characteristics of software documentation and is geared toward beginners. We will try to give an answer to the question what good software documentation is and what technical authors need to know to create it. Read more
The challenges of digitalization in technical communication
Digital transformation is not limited to changing production processes and automating workflows. It affects many areas of society. This also radically changes the work of technical communicators. Read more
RDF is not XML – RDF Serialization and iiRDS Metadata
The world of technical writing loves XML. Its document type definitions are the foundation of structured authoring. XML and the underlying schemas structure the content of our information products. The benefits are twofold. Content is consistently structured and easy to read. Authors have an easier time writing the content. The structure provides guidelines for authoring. Read more
Intelligent delivery
Version 1.0 of iiRDS was released in April 2018. Now it is important to understand how iiRDS, intelligent information, and content delivery are related. What is intelligent information and how can iiRDS support the delivery of intelligent information?