parson advises SEEBURGER on digitalization and self-service
SEEBURGER AG is planning a comprehensive modernization and digitalization of its learning materials — from technical documentation and video tutorials to troubleshooting guides and training resources. The goal is to establish a central help platform that enables customers, partners, and employees to solve product-related issues independently.
To support the strategic planning of this initiative, SEEBURGER asked parson to conduct a 360-degree analysis of existing content processes and tools. Working closely with SEEBURGER, parson identified optimization potential, evaluated the current state, and developed targeted recommendations for action.
Working with the parson experts is not only professional, but also personally pleasant. Their consulting is well-founded, solution-oriented, and reliable, which builds trust. Together, we are shaping a path that suits SEEBURGER and truly moves us forward.
Thanks to this analysis, SEEBURGER now has a well-defined roadmap for introducing scalable self-service structures and optimizing internal content processes — with the aim of delivering high-quality information more efficiently and reducing support workload in the long term. Read the project reference