Blog posts by parson
How to feed a chatbot with your documentation content
The goal of my master’s thesis was to research whether chatbots as a user assistance could be made accessible for technical documentation content, and to which end chatbots can be used for product support, more specifically for troubleshooting for technical documentation. more...
From Hamburg to the capital of the Black Forest: interview with Technical Consultant Jonas
We continue our interview series with employees: Jonas Wäckerle talks about his job as technical consultant and information architect at parson, trends in technical communication and his favourite free time activities. more...
Staff portrait: Helle Hannken-Illjes, technical communicator
Helle Hannken-Illjes is a technical communicator at parson. We talked to her about her career and the future of technical documentation. more...
Staff portrait: Gernot Baumann, Technical Communicator
Gernot Baumann has been working as a technical communicator at parson since 2018. In our blog, we talked to him about his experience as a career changer, trends in technical communication, his current work projects, and more. more...
Artificial intelligence in technical communication
Or would ChatGPT get a job with us as a technical communicator?
AIs were once known for recognizing images, answering questions as chatbots, or searching texts. But for the first time ever, there's a serious AI application that can generate texts: ChatGPT. How good is the AI for technical documentation and what does it mean for our profession as technical communicators? more...