Knowledge base articles

Imagine you can write and update technical documentation with the same tools as the software developers use for their source code: with the same text editor and in the same IDE (integrated development environment), as plain text and versioned in your favorite version control system. Sounds impossible? It is not: It is docs-as-code. read more

Metadata has led to a paradigm shift in technical communication. Component content management systems (CCMS) are no longer at the start of all processes. That role has shifted to metadata. read more

The iiRDS standard makes documentation smart – so it can be made available on portals, apps and data glasses. Case studies in the field of mechanical engineering are very often mentioned in connection with iiRDS – for example, the scenario of the service technician who uses an end-device to scan an error code on a machine that needs repairing and then receives a snippet of information on the display showing how to fix the problem. This article is about the extensibility of the iiRDS model in the automotive sector. read more

Graphics and screenshots are a popular way of making text-heavy documents lighter, more attractive and, most importantly, easier to understand. But does this visual information really help a user to better understand the text? read more

The ongoing digitization of business requires us to rethink how we deliver user information. Technical documentation with hundreds of pages within one document is no longer viable. Today, we must deliver small content modules that show only the content that users need at a particular moment in time and in a particular context. Users need intelligent content or intelligent information instead of documentation. read more