Knowledge base articles

Chatbots answer service questions, AI systems generate content, and digital twins provide product information in real time. For all of this to work, companies need a structured and reliable knowledge base.

The key question today is therefore no longer simply: How do we create documentation? Instead, it is: How do we organize information so that it can be used across systems, reused, and made ready for AI? Read more

This article explains how organizations can use parson’s proven consulting approach to implement component content management systems (CCMSs), knowledge hubs, content delivery solutions, and other information systems in a structured, strategic way—from analyzing their current environment and defining requirements to evaluating solutions and successfully implementing the selected system. Read more

Today, products are increasingly configured to individual requirements and are operated, maintained, and further developed over many years. New information is generated continuously in the process—from design, software, and service through to technical documentation. The challenge is to make this product knowledge available consistently throughout the entire lifecycle. Read more

The way content is delivered is fundamentally transforming technical documentation. Rather than receiving static PDFs, users now receive modular, context-specific information that is tailored to their role, situation and product variant. Companies benefit from numerous advantages. Read more

Imagine scanning a QR code on a product. You can instantly access all relevant information, including the manufacturer, technical specifications, energy consumption, maintenance intervals, and spare parts. Certificates and recyclability information are also available immediately.

This is exactly how the Digital Product Passport (DPP) works. Rather than a document, the DPP is a structured, machine-readable dataset that makes product information available throughout the entire lifecycle. Read more