parson

Introducing a new information system—whether a CCMS, knowledge platform, customer portal, or AI-powered chatbot—rarely means starting from scratch. Most companies already have large volumes of existing content spread across different systems and formats that must be prepared for use in the new system.

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Chatbots answer service questions, AI systems generate content, and digital twins provide product information in real time. For all of this to work, companies need a structured and reliable knowledge base.

The key question today is therefore no longer simply: How do we create documentation? Instead, it is: How do we organize information so that it can be used across systems, reused, and made ready for AI? Read more

Today, products are increasingly configured to individual requirements and are operated, maintained, and further developed over many years. New information is generated continuously in the process—from design, software, and service through to technical documentation. The challenge is to make this product knowledge available consistently throughout the entire lifecycle. Read more

This overview explains why technical documentation is necessary and what to consider when creating it. Which systems and tools are required, and what are the legal requirements? You will also learn how your company can efficiently produce high-quality technical documentation. Read more

What once sounded like science fiction is now reality: machines that can learn, think, and even be creative. 

But how do you communicate with AI? How do you get it to produce exactly the content you have in mind? Because an AI doesn’t think like a human—it detects patterns in data. That’s why a different style of communication is needed. This is where the technique of prompt engineering comes in. Read more