Stubborn Susan and Shaky Steve. DITA typology for dummies

Are you a trial-and-error Tom or a jump-right-in Joe? And have you heard of the DITA typology? I haven't. Until today, anyway. Frank Ralf invented it.

Our colleague Frank Ralf attended the DITA Europe in Munich. At the Demo Jam he presented his invention, the DITA types. The following diagram shows their different approaches and results (or failures). The y axis stands for emotions, the x axis for knowledge). Do you recognize yourself in one of the DITA types?

DITA TypenDITA types by Frank Ralf

DITA Types - Dramatis Personae

Stubborn Susan
Stays put, won't write documentation at all, regardless of the format or tool. After all, you can just look at the code, can't you?

Trial-and-error Tom
Quickly gets the hang of the new DITA format, explores DITA by trial and error. If he doesn't know, he calls the support line. Often. But don't worry, he stays relaxed. The way he works keeps him happy and moves him horizontally (knowledge) over time.

Shaky Steve
Knows enough for his daily work. Is happy as long as it works; if not, he panics and his liking of DITA drops instantly. Support calls are always fire-fighting missions, so you better help him quickly. Shaky Steve moves heavily vertically (emotion) without making too much progress horizontally (knowledge).

Jump-right-in Joe
You don't ever hear from him again only to discover after two months that he has implemented a complex @conkeyref-mechnism for his DITA documentation and automatically builds release notes with Jenkins using his own DITA templates.

Grumpy Gary
But there's also a dark side of DITA. At the bottom of his heart, Grumpy Gary is convinced that topic-based documentation using XML is the right way to do. And he is very knowledge-able about everything XML. But the longer he studies DITA the more he recognizes that "all that glitters is not gold".

Enlightened Eliot
The state, all DITA users want to reach eventually.

Tags: DITA

Add comment


Blog

How does Digitization Influence the Work of Technical Communicators?

Digitalization changes products, production processes, and the behavior of users. This results in new demands on the work of technical communicators. more ...

Technical Writer - A Career Path for Social Scientists

What can you do with a degree in social science? Fabian Klopfer has a master's degree in History and decided to become a technical writer. more ...

tcworld 2018: What's New with iiRDS?

iiRDS was one of the central topics at the tcworld conference 2018: at the new iiRDS Café, in lectures, showcases, and tutorials. There was also a discussion on Twitter, among other things about the name, which is so difficult to pronounce. more ...

tcworld 2018 part 3: Creative online videos for technical documentation

Clear the stage! At the beginning of his workshop "Creating thrilling online videos", Stephan Schneider showed two pictures. more ...

tcworld 2018 part 2: Virtual and actual highlights

The sun is shining brightly as I arrive for my first tekom. Inside, the conference is already in full swing. Two days of presentations, workshops, fair impressions and conversations await. more ...
  • linkedin
  • xing