Recommend+To? A Clear Recommendation

by Uta Lange on March 01, 2018

In technical documentation, we avoid recommendations. They rarely help the reader: The producer recommends ultra-light power cells. Why? What happens if I use others?

German speakers sometimes have problems with the sentence patterns for the verbs recommend, suggest, and advise. We explain why and offer some help. Switch to German to read the article.

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How to feed a chatbot with your documentation content

by Mette Lilienthal on September 28, 2023

The goal of my master’s thesis was to research whether chatbots as a user assistance could be made accessible for technical documentation content, and to which end chatbots can be used for product support, more specifically for troubleshooting for technical documentation. more...

Chatbots for customer service: BOTfriends und parson start cooperation

September 15, 2023

With the Conversational AI Platform BOTfriends X, BOTfriends offer a platform for creating chatbots. parson is now a solution partner of BOTfriends. This allows us to support our customers in providing the content of their technical documentation in an intelligent chatbot. more...

From Hamburg to the capital of the Black Forest: interview with Technical Consultant Jonas

by parson , Jonas Wäckerle on September 07, 2023

We continue our interview series with employees: Jonas Wäckerle talks about his job as technical consultant and information architect at parson, trends in technical communication and his favourite free time activities. more...

gds and parson partnership adds information architecture to its portfolio.

August 16, 2023

gds and parson have expanded their cooperation: customers implementing an information management solution from gds can now draw on parson’s many years of experience in modern and sustainable information architectures. With a solid information architecture as a foundation, companies will maximize the potential of their component content management system (CCMS) and content delivery portal. more...

What is the best way to start digitalizing your technical documentation? With a requirements analysis!

June 22, 2023

Swiss company Finnova wants to digitalize its technical documentation. To do so, the company is reviewing existing documentation solutions, workflows, and delivery methods to the target audience. more...