Technical documentation and search engine optimization.

The goal of my master’s thesis was to research whether chatbots as a user assistance could be made accessible for technical documentation content, and to which end chatbots can be used for product support, more specifically for troubleshooting for technical documentation.  more...

With the Conversational AI Platform BOTfriends X, BOTfriends offer a platform for creating chatbots. parson is now a solution partner of BOTfriends. This allows us to support our customers in providing the content of their technical documentation in an intelligent chatbot. more...

We continue our interview series with employees: Jonas Wäckerle talks about his job as technical consultant and information architect at parson, trends in technical communication and his favourite free time activities.  more...

gds and parson have expanded their cooperation: customers implementing an information management solution from gds can now draw on parson’s many years of experience in modern and sustainable information architectures. With a solid information architecture as a foundation, companies will maximize the potential of their component content management system (CCMS) and content delivery portal. more...

Swiss company Finnova wants to digitalize its technical documentation. To do so, the company is reviewing existing documentation solutions, workflows, and delivery methods to the target audience. more...