Uta Lange

Public-sector digitization projects often begin under challenging conditions: budgets are limited, and customers do not always have in-house expertise in digitization, archiving, or scholarly data processing. At the same time, large collections of information must be made accessible, structured, and usable over the long term. Read more

Today’s project landscape is shaped by time and budget constraints. This makes systematically optimizing processes and methods all the more important. One valuable technique in this regard is the retrospective. Read more

More and more companies are replacing static manuals with self-service solutions, which benefits both companies and customers. These solutions empower users to solve problems, whether they are related to purchasing, operating, or troubleshooting a product independently. The key is providing contextual, modular, action-oriented information. Read more

Every day, companies publish numerous pieces of content, including data sheets, website articles, knowledge articles, support information and operating instructions. The structure of corporate content often is the result of organic growth over time. Imagine a solid house that has been expanded and modernized over the years. While house remains stable and serves its purpose, some of its features may be outdated. Yet, underlying structures may have developed that go unnoticed in daily operations but eventually impact smooth workflows. Read more

What is knowledge engineering and what does a knowledge engineer do in technical communication? We asked our colleague Lukas Jetzig. He has been working as a technical communicator and knowledge engineer at parson since 2022. Read more