Uta Lange

More and more companies are replacing static manuals with self-service solutions, which benefits both companies and customers. These solutions empower users to solve problems, whether they are related to purchasing, operating, or troubleshooting a product independently. The key is providing contextual, modular, action-oriented information. read more

Every day, companies publish numerous pieces of content, including data sheets, website articles, knowledge articles, support information and operating instructions. The structure of corporate content often is the result of organic growth over time. Imagine a solid house that has been expanded and modernized over the years. While house remains stable and serves its purpose, some of its features may be outdated. Yet, underlying structures may have developed that go unnoticed in daily operations but eventually impact smooth workflows. read more

What is knowledge engineering and what does a knowledge engineer do in technical communication? We asked our colleague Lukas Jetzig. He has been working as a technical communicator and knowledge engineer at parson since 2022. read more

Helle Hannken-Illjes is a technical communicator at parson. We talked to her about her career and the future of technical documentation.  read more

Gernot Baumann has been working as a technical communicator at parson since 2018. In our blog, we talked to him about his experience as a career changer, trends in technical communication, his current work projects, and more.  read more