White paper “Artificial Intelligence in technical communication: application, opportunities, risks, and how it will change our profession”

For the first time, our colleagues Mette Lilienthal, Helle Hannken-Illjes, Lukas Jetzig and Ozan Yıldırır attended the tcworld conference in person. They joined panel discussions and presentations, and some of them were also speakers themselves. We wanted to know what they found particularly interesting as tcworld newcomers and which were their top 5 contributions. more...

The use of artificial intelligence is becoming increasingly important in technical communication. In order to offer our customers the best possible solutions for AI-based text and language technology applications, parson has started a cooperation with the Hamburg-based technology provider LangTec. more...

The goal of my master’s thesis was to research whether chatbots as a user assistance could be made accessible for technical documentation content, and to which end chatbots can be used for product support, more specifically for troubleshooting for technical documentation.  more...

The motto of this year's Empolis Exchange Summit on September 28, 2023 is "Artificial Intelligence – Harness Opportunities | Manage Risks | Drive Innovation." 60 exciting talks dive into best practices and experiences of how artificial intelligence can be used in knowledge management

The joint presentation by Thomas Ziesing (Endress+Hauser Group Services AG), Ulrike Parson (parson AG) and Franz Stötzner (Empolis Information Management GmbH) will focus on the transformation of Endress+Hauser's technical documentation. more...

Or would ChatGPT get a job with us as a technical communicator?

AIs were once known for recognizing images, answering questions as chatbots, or searching texts. But for the first time ever, there's a serious AI application that can generate texts: ChatGPT. How good is the AI for technical documentation and what does it mean for our profession as technical communicators? more...