Ulrike Parson in an expert interview with plusmeta
Whether in customer service or in internal company processes – chatbots are becoming increasingly important. The potential of these intelligent assistance systems is enormous: users can communicate quickly and directly to find precise answers to individual questions or problems.
However, the use of chatbots is not without its challenges. Correct answers are especially important in technical documentation to avoid operating errors and liability risks. In an interview with plusmeta, Ulrike Parson explains the role of chatbots in technical communication and the importance of metadata for their successful implementation.
Read the interview about the challenges of chatbots (in German)
You might also be interested in
The goal of my master’s thesis was to research whether chatbots as a user assistance could be made accessible for technical documentation content, and to which end chatbots can be used for product support, more specifically for troubleshooting for technical documentation. Read more
With the Conversational AI Platform BOTfriends X, BOTfriends offer a platform for creating chatbots. parson is now a solution partner of BOTfriends. This allows us to support our customers in providing the content of their technical documentation in an intelligent chatbot. Read more
We look foward to the tcworld conference 2023. Our presentations will focus on AI, chatbots, DITA and iiRDS. Read more
Or would ChatGPT get a job with us as a technical communicator?
AIs were once known for recognizing images, answering questions as chatbots, or searching texts. But for the first time ever, there's a serious AI application that can generate texts: ChatGPT. How good is the AI for technical documentation and what does it mean for our profession as technical communicators? Read more
parson supports students with their studies and career start, for example through an internship, traineeship or the supervision of a bachelor's or master's thesis. We spoke to Mette about her experiences as an intern at parson. She now writes her master's thesis with us on chatbots and metadata. Read more
